Comments from our customers

We always strive to provide the best possible service and therefore welcome your feedback. If you have any comments on our services please contact us.

Below are a few quotes from PGS customers...

Job: Radiator repair work
I've used your services and had Adrian do a blinding job both times. Nick was really helpful juggling the times too. I use you for my two rental properties as well as my own home.
Mr Welling in Addlestone

Job: Plumbing installation
Just a short note to say thanks for the plumber that came along yesterday. Very nice and helpful young guy. Thanks. First class!
Mr Sergeant in KT8

Job: Re-running of gas pipework
This is to thank you for your prompt and helpful service. Your plumber was wonderfully polite and professional and did a wonderful job. The job was more difficult than predicted but he did not complain but just got on with it. Your office was friendly and efficient and I would recommend your service to my friends. Thanks again.
Mr Wright in Isleworth

Job: Boiler service
I would like to express my appreciation of the good customer service that I received last Thursday when your engineer came to service my combi-boiler. The Engineer (Jamie) turned up on time, clean and well presented - and cheerful!  He was thorough and efficient, getting on with the job and leaving no mess.  Jamie provided friendly knowledgeable advice and is a credit to your company. Well done for delivering excellent customer service.
Mr Hughes in Sunbury

Job: Diagnose and repair boiler fault
I just wanted to say how efficient your company has been in fixing our boiler. The people who answer the telephone at PGS has been nothing but professional, pleasant and a delight to talk to. We will certainly use your company again - you are a breath of fresh air in an environment at present where service is not a priority. Many thanks.
Mr & Mrs Peaks in CR5

Job: Complete central heating installation
"I want to add my sincerest thanks to you and all of your engineers. The service never failed to impress me from start to finish. All of the engineers on site acted professionally at all times and did a brilliant job. Many thanks!"
Paul in Cobham, Surrey

 Job: Attend to boiler breakdown
"I'm just writing to say what an absolutely first-class job your plumber, Thomas did yesterday in fixing our heating problem. He analysed the problem in minutes, set about fixing it immediately and was thorough, professional and courteous throughout. Having used many different plumbers over the years, I have to say that he's the best I've encountered. Many thanks."
Les and Liz in Wimbledon SW19

Job: Heating system repairs and troubleshooting
Can I just thank you for your continued efficiency and help with my property. Thank you again for getting the quote to me so quickly and we are continually amazed by the quick response that PGS offer and attention to detail - you are all truly amazing with efficient and courteous staff when speaking on the phone. Thank you again Nick - please do thank your staff again on our behalf.
Lesley, New Malden Landlady

Job: Emergency boiler breakdown
Happy New Year to all of you at PGS. Please extend my sincere gratitude to your two engineers, initially Richard and subsequently Adrian, for the work they did when they came over when our boiler had broken down, last month. Their professionalism is immensely appreciated. I will have no hesitation to recommend any one to PGS Plumbers for heating and plumbing services.
Mr Mburaburirwe in TW13

Job: supply and fit new boiler
"Would just like to say thanks to your engineers involved in fitting the new boiler, especially Steve, a great job - fast, efficient, friendly and helpful!"
Simon in Kingston upon Thames

Job: Boiler repairs
"thanks for your fast, professional, and honest advice – which contrasts sharply (in all respects) with that received by ******* ***. You will have my future business."
Julie in Hampton

Job: Boiler fault diagnoses
"I had a problem with my boiler which I concede is old and coming to the end of its life. I had a couple of companies, including our existing supplier attend and were completely unhelpful. I found PGS by pure chance on the internet. Their engineer, Tom, turned up exactly on time, gave a clear explanation, that even I could follow, as to the problem and then rapidly fixed it. I recognise that, at 25 years plus, our boiler had seen better days and needed to be replaced. It was predominantly on the first impression, of Tom, that I am now instructing PGS (who have quoted competitively) to carry out the installation."
Mr O'Dwyer in SW4

Job: Central heating survey
"I really appreciate your help arranging for someone to come round so quickly and also for your being so patient with me on the phone...Thank you again for your help...I will definitely give you a call in the future should we need any further work done."
Michele in SW10

Job: Service and repair Powermax boiler
"Hi - A big thanks to all at PGS for your help with my useless boiler. Your efficiency in making bookings at short notice, your helpful manner and absolute honesty is a rare but welcome suprise in modern customer service. I will certainly recommend you to my friends and neighbours. Well done."
Phil, Leatherhead

Job: Boiler replacement
"Just to say I have been very impressed with your engineers and the service you have given. The initial gentleman who came for the service was excellent and helpful- as was the gentleman who was here for both the days - please pass on my thanks."
Sarah in Teddington

Job: Boiler service and repairs
"Dear PGS, Many thanks for arranging the reapair of my boiler today. It's really fantastic to have finally got rid of the noises in my heating system. Your plumber Craig did a truly fantastic job. I've already started recommending your company to others."
Mr Joseph in SW9

Job: Attend to boiler breakdown
"Just wanted to say thanks and commend the good work done by Richard to our Boiler on 21st. He was courteous and very good with his work. Please convey my compliments to Richard."
Tariq in Weybridge

Job: Supply and install new boiler
"Hi PGS, I wanted to say that the team were very professional, thorough and committed. Great service. Have recommended you already. Thanks."
Mr Jones in SW18

Job: Repairs to gas fire
"Dear PGS, I would like to pass on a big thank you to your engineer Alan. Alan provided a refreshingly efficient, friendly and highly professional service, fixing my gas fire. I am now enjoying the winter evenings again as I sit in front of my wonderful fire. Thank you."
Mr Hemsley in New Addington

Job: Boiler service and repairs
"Thanks Nick, Just wanted to thank you for a good job well done yesterday on our boiler service. Craig did an excellent job. Always nice to find a good plumber you can trust. We'll def be using you guys again, and telling our friends about you."
Phil in Putney

Job: Boiler replacement
"Many thanks again Nick for a wonderful service."
Suzanne in Wandsworth

Job: Central heating installation
"I just wanted to thank PGS plumbers for all your help with replacing my boiler. I was really impressed, especially with Gavin, who was always extremely polite & efficient & very tidy! As I work full time, he even popped over after work to explain how my new thermostat worked. I felt completely confident in him, & was able to leave him alone to get on with the job. The staff in the office were similarly helpful & sympathetic & I wouldn't hesitate to recommend PGS to friends & colleagues in the future."
Maria in Richmond

Job: Boiler service
"Your engineer just serviced our boiler and did a minor repair. I'd just like to say I was very happy with his work and good honest advice he gave. If we have any issues in future we'll definitely call you."
Jason in Tadworth

Job: Boiler and heating installation
"I would like to say I was very pleased with the work done by your installation team.  They were dedicated, considered the environment they were working in and were very professional.  The engineer really stood out, he came over as highly experienced, was very diligent and knew what had to be done.  A job well done by the installation team.  The whole experience from quote to completion was an experience that in my book 'delighted the customer'."
Mr Benson in Twickenham

Job: Central heating system powerflush
"My husband and I were very impressed with the service we received from PGS. Adrian was friendly, polite and professional. Offering sound advice without hard sell. We would definitely recommend your services to others."
Mel in Crawley

Job: Boiler installation - Warmfront scheme
"The installers were efficient, friendly and helpful"
Mr Connally in Walton on Thames

Property management services
"I have no hesitation in recommending PGS. They are consistent.  They work to a high standard, provide a rapid response and charge a fair price. They can be relied upon to bring a job to a satisfactory conclusion and are always polite and well presented."
Julianna from Knight Frank - Esher

Job: Boiler and heating installation
"Dear PGS, I would like to say a very big 'Thank you' to the team who recently installed my new boiler, hot water tank and new pipes. From my initial telephone call, everything was handled so efficiently and my queries and worries were fully explained to me. The team replaced a very old system during the hottest week of the year. All work was carried out in a professional manner and I would certainly have no hesitation in recommending your team to anyone. In fact, one colleague has just confirmed acceptance of a quote from you and another colleague will be contacting you when she returns from holiday. Once again, thank you very much - with a special note of thanks to Ray who worked so hard to ensure we overcame a few problems !!!"
Mrs Magill in Chertsey

Job: Boiler replacement
"I would like to say a very big thank you to Gavinder and his assistant for doing such a great job over the weekend as they really worked hard and put in a lot hours to finish yesterday. Please pass this on to them."
Alastair from Richmond

Job: Boiler service and radiator repairs
Prompt, reliable, fair priced and friendly - What more could I ask?
Adrian in Bromley

Job: Boiler installation
"The PGS engineers were remarkably efficient in replacing our ancient boiler with a modern condensing one. It was a complicated job and they dealt with it in exemplary fashion, in just one day. The tidying up afterwards passed the Wife Inspection - quite an achievement - and the price was very reasonable. Many thanks. We will be recommending PGS to family and friends."
Mr Bentley in New Malden

Job: Plumbing & gas fire installation
"Adrian from PGS Plumbers went the extra mile for me in sorting out my tenant's leaking shower and faulty gas fire. Not only did he fit the appliances but spent a great deal of time measuring up, acquiring the appliances and even organised a tiler to finish off part of the fireplace. He was a credit to his profession and a lifesaver!"
Lesley, New Malden Landlady

Job: Gas connection and plumbing
Thank you for the work that you have done in a short notice with regards to re-connecting the gas and the sink in my home after the installation of a new work surface. Your customer service is first class and we will use you again in the future.
Andrew in Lower Kingswood

Job: Central heating boiler installation
When they started work they had everything they needed, were very tidy and worked all day without a break. They continued in the same manner and cleaned up everything when they had finished. We were both very pleased we had chosen PGS."
Mr Forge in Leatherhead

Job: Gas safety certificate and boiler repairs
"I recently rented my flat and needed a Gas Inspection Certificate to be done quickly as my other supplier let me down. PGS responded very quickly and carried out the inspection within one day. Repairs also needed to be carried out on the boiler which was done quickly and efficiently.  provided excellent Customer service, I would not hesitate in recommending PGS."
Peter, Weybridge landlord

Job: Fitting an electric shower
"I already had the shower, just needed someone to fit it for me. PGS took my call efficiently and gave me a competitive estimate so I got one of their plumbers round. He showed up on time and was very polite. It turned out the job was easier than he had expected because there had been a shower there before so the shower was fitted in half the quoted time so I'm a happy customer."
Mrs Goodwin in Guildford

Job: Boiler installation
"We just wanted to write and say thanks for the great work you guys did on our flat. We were really impressed by the speed and professionalism shown by all of the pgs plumbers who worked on the project. We would definitely use pgs plumbers again and have already recommended them to several of our friends. Thanks again."
Claire and Sarah in Blackheath

Job: Thermostat repair work
"Have just had my thermostat repaired. Very impressed with the website and speed of response. The engineer 'Ron' was delightful."
Margaret in Croydon

Property maintenance for letting agency
"we have found PGS to be responsive and reliable when carrying out work on behalf of our clients. Their prices are competitive and reasonable and we have found the standard of work to be satisfactory and have no hesitation in recommending their services."
Louise from Richmond Bridge Residential

Job: Boiler repair
"Very efficient and friendly service. The verdict was that there was nothing much wrong with my boiler. Richard advised how to avoid the problem happening again and fixed a small leak from the boiler while he was there. An unscrupulous tradesman could have taken advantage of my ignorance. I mentioned that I never used the timer on the boiler as I had lost the instructions and given up on attempts to programme it. Richard told me he had the same model and promised to send me a copy of the instructions if he could find them. Copied instructions turned up a few days later - excellent extra mile customer service."
Denise in Croydon

Job: Repair of central heating & issue gas certificate
"The job was done in an efficient and timely manner. The plumbers were polite and kept in touch by phone and did the job when they said they would. They fixed the problem and noted a small additional problem on a radiator which they kindly fixed also. I didn't have time to do much shopping around, but I believe the price was quite competitive."
Andrew in Chelsea

Job: Service boiler
"The PGS plumber called within 10 minutes of placing the request and arrived at the property 20 minutes later! The boiler needed a part to be repaired and Richard provided a fair quote when promised. He also suggested we check the warranty on the boiler to avoid us having to pay extra, even though this resulted in the business having to go to an Alpha engineer. Extremely reliable and honest, would definitely use again."
Dan in Thames Ditton

Job: Boiler installation
"I chose PGS Plumbers to install a Greenstar boiler with Magnaclean. I was impressed by the customer focus shown by the office while making the arrangements. The plumbers were courteous and understanding throughout the installation and I was very impressed with the efficiency of the whole process. I have already recommended them to friends."
Mr Grey, Richmond landlord

Property management services
"PGS have done work for us for a couple of years now and have always proved to be trustworthy, reliable and competitive. Our clients and tenants have always spoken highly of PGS and the service provided."
Philip from Sweetings Property Management

Job: Emergency heating breakdown
"Having twice previously been advised to replace the boiler by other plumbers (at a cost of thousands) it was a relief when the PGS engineer suggested a few minor part replacements. He efficiently diagnosed the problems, let us know the cost of repair and got to work there and then. We were back up and running again within around four hours. Great service, honest and reliable. I will use PGS again and am already recommending them to my friends."
Cherry in Tadworth

Job: Extend a gas pipe and fit to cooker
"They were friendly and gave us honest advice then did the job there and then. I would definitely get them back."
Ian in Esher

Job: Hot water problem
"I had no hot water and got recommended PGS by a friend who lives locally, the plumber arrived when I was told he would, he was polite and got straight to work. After a quick inspection he let me know it needed an inexpensive part replacement. He had the part on him and was able to get it all working again quickly and without further problem. I cannot fault the service offered by PGS."
Hannah in Walton-on-Thames

Job: Leaking pipe
“I had a leak that appeared to be coming from the dishwasher and water had been leaking through to my downstairs neighbour. PGS arrived within about half an hour, explained the problem (old pipes causing loose connections), he contained the leak and then went to buy the parts. He was back very quickly and the job was done in no time at all. Quick, friendly plumber, I was happy with the service.”
Tina in Teddington

Property management services
"We have always found PGS to be very helpful, reliable, flexible with arrangements – will happily collect keys or go direct to the property - and trustworthy.  The standard of their work is very satisfactory, we have never received any complaints and are always happy to recommend them to landlords, sellers and buyers."
Linda from Gibson Lane

Job: Gas safety certificate
Thank you so much for helping me out at short notice today with the Gas Safety Certificate at Addlestone. First class professional response and excellent service from Clive - well done. Will certainly use you again and thoroughly recommend you to others.
Judy, Addlestone landlady

Plumbing, Heating & Gas Services
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